Pre-billing - entering patient demographics and insurance information; checking that authorizations are on file; submitting claims electronically when possible; filing secondary claims or coordinating automatic crossovers.
Mailing out patient statements; responding to patient account inquiries on our toll-free line. Sending out out a dunning letter and referring to a licensed collections agency, if approved by the client.
Entering payments and adjustments from insurance EOBs; posting patient copays.
Access over 30 reports about the financial health of your practice. Examples include insurance aging, patient aging, monthly and daily summaries, and reimbursement analysis for different payers.
Calling insurance companies to check on status of unpaid claims; refiling unpaid claims as needed; filing appeals.
Providers can check the status of unpaid claims, look up balances and run financial reports 24/7 through our on-line system. Convenient when you don’t have time to email or call the billing office with questions.
We call insurance companies to verify mental health benefits and eligibility BEFORE the patient is seen. We will confirm the amount of co-payment, deductible, maximum visits allowed per year, any authorization requirements and claims mailing address.
Time and money saving solutions for your practice include on-line appointment calendar, credit card processing, an on-line patient payment portal, and appointment reminder calls/text messages.
Testimonials from Mental Health Professionals
Randee, working with you and (our account manager) Fran have been a really enjoyable experience for me. Starting my own practice was really stressful and...
Thank you for substantially helping with this difficult aspect of my practice. I appreciate all your help and the patients are grateful for your courtesy...